For technical and application support of Cambustion products all customers are welcome to contact Cambustion headquarters:
Telephone: +44 (0)1223 210250
Email: firstname.lastname@example.org for all analyzers
Email: email@example.com for DPF filter testing systems (DPGs)
Local technical support is available from our agents and representatives in different territories.
Real-time Web Support
For the fastest resolution to technical issues in the field, we offer web-based support sessions via your choice of Webex, AnyDesk or Teams. With your consent we can connect to your Cambustion instrument for a speedy diagnosis. Please contact Cambustion support.
Cambustion hold a large stock of consumables and other spares ready for dispatch. This stock allows us to dispatch most urgent spare parts orders within 24 hours. Parts are shipped on an express airfreight service.
We aim to respond to (and where possible, resolve) technical questions within 24 hours.
Do not send equipment without prior agreement with Cambustion to ensure that equipment can be returned in a timely manner.
Send goods on a “Delivered at Place” (DAP) "door to door” service (to ensure that Cambustion are contacted for customs clearance instructions to avoid unnecessary taxes and duties coming into the UK and that the goods are delivered to Cambustion, not simply to a London UK airport)
Cambustion are able to import goods into the UK temporarily for service and then re-export, without incurring customs duties.
To allow this, please download an editable Microsoft Word form to help you in preparing a customs invoice when shipping internationally. A copy of this invoice should be included in the shipping documents on the outside of the box for customs- you are advised to retain a copy in case of questions.
The utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.
This utility requires Igor Pro 7 for PC or Mac. It is provided free to the community with no implied warranty. Download the .zip file, unzip and open the README.txt file for details of how to use.
Comments and suggestions for improvements to the CPMA toolkit and CPMA-SP2 inversion code are always welcome. Please address these by email to the Cambustion Product Support Group at firstname.lastname@example.org.Data inversion algorithm for CPMA-SP2
32 bit Excel 2002, 2003, 2007, 2010, 2013, 2016 are supported.
DMS500 User Interface Software
The latest version is 6.09, which includes significant functionality enhancements and improved error messages. Contact Cambustion for assistance with upgrading.
Comments and suggestions for improvements to the DMS Software are always welcome. Please contact email@example.com.DMS Utilities troubleshooting guide
The current version of the utilities is 3.0.
Comments and suggestions for improvements to the NDIR Utilities are always welcome.
Please address these by email to the Cambustion Product Support Group at firstname.lastname@example.org.NDIR Utilities Installation instructions
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