Technical Support – Instruments
For technical and application support of Cambustion analyser products, or to request manuals all customers are welcome to contact Cambustion headquarters
Telephone: +44 1223 210250
Fax: +44 1223 210250
Email: support@cambustion.com
Local technical support is available from our agents and representatives in different territories.
Further contact details are found here.
Cambustion pride ourselves on the quality and speed of our technical support; to assure the proper functioning of customers' instruments and to assist with applications techniques. This provides valuable feedback to help us continually improve our products.
We aim to respond to (and where possible, solve) technical questions within 24 hours which we currently achieve 97% of the time. Accelerated shipping allows us to deliver off-the-shelf spares next day to North America and within 3 days to Japan and Korea.
Engineering Services
Please click here for support for Engineering Services clients.
Online Support
For the fastest response to technical issues in the field, we can now offer web-based support sessions via Webex. This allows us to monitor and control your instrument from Cambustion headquarters. It will work through many corporate firewalls, requiring only an ActiveX or Java control to be loaded onto the computer controlling the instrument. Please contact Cambustion as above for further details.
Spare Parts
A listing of spare parts for Cambustion instruments can be downloaded here (pdf 560 kB).
Most spares are available by next day delivery in Europe and the USA, and in two days in the rest of the world. Spare parts can be paid for by Credit Card or purchase order: please call the support number above.
Personnel
In the course of receiving technical support from Cambustion, you are most likely to be in contact with some of the following personnel who are here to help you:
- Mark Peckham
- James Burrell
- Rachel Eggington
- Chris Nickolaus
- Mark Rushton
- Justin Hunt
- Hazel Chase